Privacy Policy — How Pak Rumi Protects Your Data

This Privacy Policy applies to all users of the Pak Rumi platform — whether you access it through the website at pakrumi.pro, through the Pak Rumi Android App, or through the Add-to-Home-Screen experience on iOS. By registering an account or using the platform in any way, you acknowledge that you have read and understood this policy.

Pak Rumi is an online entertainment platform serving players in Pakistan. Because the platform handles real-money PKR transactions, identity verification and account data, we have a serious responsibility to protect the information you share with us. This document explains that responsibility in detail.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, both of which contain additional information about how we manage your account and your gaming activity.

We review and update this policy periodically. When material changes are made, the "last updated" date at the top of this page will change and, where appropriate, active account holders will be notified. Continued use of the platform after an update means you accept the revised policy.

We collect different categories of information depending on how you interact with the platform. Here is a clear breakdown:

We do not collect more data than we need to operate your account and process your transactions. We do not collect your JazzCash PIN, Easypaisa PIN, bank login credentials or card CVV numbers — those are authenticated directly by your payment provider, not by us.

The data we collect is used for specific, legitimate purposes. We do not use your data for anything that isn't listed here:

• Account management: Creating and maintaining your account, verifying your identity and age, managing your login sessions and keeping your account secure.
• Processing transactions: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Fraud prevention and security: Detecting unusual activity, preventing multiple account registrations, identifying suspicious login attempts and protecting your account from unauthorised access.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and providing assistance through live chat and email.
• Platform improvement: Understanding how players use the platform so we can improve game performance, navigation, app experience and the overall quality of the service.
• Responsible gaming: Monitoring gaming patterns to identify players who may need support, and enforcing deposit limits, session controls or self-exclusion requests that you have set.
• Promotions and communications: Sending you relevant promotional offers, bonus notifications and cricket-season updates — but only if you have opted into marketing communications. You can opt out at any time from your account settings.
• Compliance: Meeting obligations relating to anti-money laundering, fraud detection and identity verification that apply to platforms handling real-money transactions.

All financial transactions on Pak Rumi are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the actual payment authentication happens on the payment provider's own secure system — not on ours.

What Pak Rumi retains is a record of the transaction — the amount, the date and time, the payment method type, the transaction reference number and whether the transaction was successful. We do not store your full JazzCash mobile number (beyond what is necessary to match it to your account), your Easypaisa wallet PIN, your full card number or your bank login credentials.

Transaction records are retained for the period necessary to manage your account, investigate disputes and meet anti-money laundering record-keeping obligations. Withdrawal requests are matched to the same payment method used for deposits wherever possible — this is a security measure to prevent funds being sent to a third-party account.

Pak Rumi uses cookies and similar tracking technologies on the website and within the app. Cookies are small text files stored on your device that help us recognise you when you return, keep your session active while you are logged in, and understand how players navigate the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and remember your account preferences. You cannot disable essential cookies without also disabling the platform.
• Analytics cookies: These help us understand which pages and games are most popular, how long players stay in sessions and where technical problems occur. This data is aggregated and anonymised — it is not linked back to your personal account.
• Security cookies: Used to detect unusual login attempts, flag potentially fraudulent sessions and protect your account from unauthorised access.
• Preference cookies: These remember settings you have chosen, such as notification preferences or responsible gaming limits you have configured.

We do not use advertising cookies or allow third-party ad networks to place tracking cookies on your device through our platform. The Pak Rumi App operates under the same cookie and tracking principles as the website.

Most browsers allow you to manage or delete cookies through your browser settings. Deleting essential cookies will log you out of your active session. For the app, you can manage permissions through your device's app settings.

Pak Rumi does not sell your personal data. We share your information only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, we share the minimum necessary transaction data with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to process the payment. These providers operate under their own privacy and security standards.
• Identity verification services: If you are required to complete KYC verification, your identity documents may be processed by a third-party verification service. These services are used solely for the purpose of confirming your identity and age and are not permitted to use your data for any other purpose.
• Game providers: The games available on Pak Rumi are supplied by third-party game developers. When you play a game, technical data such as your player session ID and game round results are shared with the game provider's server to run the game. Game providers do not receive your full name, contact details or payment information.
• Fraud and security partners: We may share limited technical data (such as IP addresses and device identifiers) with fraud detection services to identify suspicious activity and protect the platform and its players.
• Legal obligations: If we are required by law or by a valid legal process to disclose information — for example, in the context of an investigation into financial crime — we will comply with that requirement. We will inform you where we are legally permitted to do so.

All third parties with whom we share data are required to handle that data in accordance with applicable data protection standards. We do not share your data with advertising networks, data brokers or marketing companies.

We keep your data for as long as your account is active and for a reasonable period after account closure, as required to manage any outstanding disputes, meet record-keeping obligations and comply with anti-money laundering requirements that apply to platforms handling real-money transactions.

Specifically:

• Account and registration data is retained for the lifetime of your account and for a period after closure in case disputes arise or investigations are required.
• Transaction records — including deposit and withdrawal history — are retained for an extended period as required by financial record-keeping standards.
• Identity verification documents (CNIC copies, address documents) are retained for the period required by applicable identity verification obligations and then securely deleted or destroyed.
• Support communications are retained for a reasonable period to allow us to review the history of any ongoing or recurring issue.
• Analytics data is retained in aggregated, anonymised form and does not identify individual users.

When your data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you. If you request account closure, we will begin the data retention wind-down process after any outstanding transactions, disputes or verification requirements are resolved.

Pak Rumi takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• Encryption: Data transmitted between your device and the Pak Rumi platform is encrypted using TLS (Transport Layer Security). Sensitive stored data is encrypted at rest.
• Access controls: Access to personal data within Pak Rumi's systems is restricted to staff who genuinely need it to perform their role. All access is logged and audited.
• Session security: Active sessions time out after a period of inactivity. Suspicious login attempts trigger additional verification steps.
• Fraud monitoring: Automated systems monitor account activity for patterns that suggest unauthorised access or misuse, and flag accounts for review when anomalies are detected.

While we apply strong security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your Pak Rumi account, do not share your credentials with anyone, and contact support immediately if you notice any activity on your account that you did not initiate.

As a Pak Rumi account holder, you have certain rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you can request that we correct it. Some data — such as your registered name or date of birth — may require identity verification before changes are made.
• Right to deletion: You can request that we delete your personal data. We will do so where it is no longer required for the purposes for which it was collected, subject to any legal retention obligations that may require us to keep certain records.
• Right to restrict processing: You can ask us to stop using your data for certain purposes — for example, opting out of marketing communications — without requesting full deletion.
• Right to data portability: You can request your account and transaction data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team through the live chat in the app or website, or by email to the address in the footer. We will respond to data rights requests within a reasonable period. We may need to verify your identity before processing a request to ensure we are not disclosing or deleting data in response to a fraudulent request.

Pak Rumi is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, we will close the account immediately, delete the associated personal data in accordance with our data retention policy and ensure no real-money transactions are processed for that account.

If you are a parent or guardian and believe a minor has registered an account on Pak Rumi, please contact our support team immediately so we can take appropriate action.

The Pak Rumi platform does not contain links to external websites for general browsing. All navigation on the platform stays within pakrumi.pro and the Pak Rumi App. However, when you are redirected to a payment provider's interface — such as the JazzCash or Easypaisa payment page — you are temporarily leaving the Pak Rumi environment and are subject to that provider's own privacy policy and terms of use.

Pak Rumi is not responsible for the privacy practices of third-party payment providers or game developers. We recommend reviewing the privacy policies of any third-party service you use in connection with your Pak Rumi account.

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable standards. When we make significant changes, we will update the effective date at the top of this page. Where the changes materially affect how we handle your data, we will notify active account holders via email or an in-app notification.

We encourage you to review this policy periodically. Continued use of the platform after an update has been published means you accept the revised policy. If you do not agree with a change, you can contact support to request account closure and we will return any real-money balance to your registered payment method after standard verification.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with our support team. We aim to respond to all privacy-related queries promptly.

You can reach us 24/7 through the live chat feature in the Pak Rumi App or on the website. You can also email us at the address shown in the footer of this page. When contacting us about a data rights request, please include your registered username so we can locate your account quickly.